Appointments

Booking an Appointment

  • To help us streamline our medical appointments we are asking all our patients to complete an online consultation request where possible
  • For patients unable to do this, a member of our reception team will be able to help by asking a few question which will then be triaged.
  • This is assessed and triaged so that we are able to allocate appointments based on clinical need.
  • This means we can prioritise those patients who need us most urgently.
  • We can then deliver the right care with the right Clinician at the right time.
  • If a GP/ clinician feels a clinical need for a face-to-face appointment, then you would be offered one.

The more people that use the online platform means less busy phone lines allowing us to answer to patients in a timely manner.

Telephone Lines

We understand that our phone lines do get busy and our reception team work tirelessly to answer all calls. We would encourage as many people as possible to use the online platform.

Further Information

Our practice Nurses continue to see patients face to face for dressings, childhood immunisations, some injections/vaccinations (non-travel) and cervical smears.

We are fortunate to have senior prescribing clinical pharmacists who have joined our team to help with reviewing medications for patients with chronic conditions.

The Practice has a professional translating service to offer translation for patients whose first language is not English.

The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.

Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.

Knoll Medical Practice is proud be a training practice and to welcome additional clinical and non-clinical staff to the team to help care for our practice population. A full list of the practice team can be found by clicking here