All posts by Nadia Safdar

Urgent Treatment Centres and Emergency Departments

Please note that Urgent Treatment Centres and Emergency Departments in Bromley are currently experiencing significant demand. If you have an urgent but non-life-threatening medical need, please use the NHS 111 website first https://111.nhs.uk/  rather than going straight to A&E. NHS 111 can book you in to be seen safely in A&E, Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics. Contacting NHS 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way. However, you should still dial 999 if you have a life-threatening illness or injury.

 

For further advice on when to visit urgent care centres or emergency departments please click the links below:

 

When to visit an urgent treatment centre

 

When to visit an emergency department

Urgent message from NHS SEL CCG: BLOOD TESTING

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

 

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

Accessing you GP practice

We thank all our patients for your continued support of the practice and patience during this difficult time that has affected us all.

The landscape of General Practice has changed significantly since COVID. Like all practices we have seen a surge in demand for appointments. We do however have a limited number of resources and appointments which means that we have to work more efficiently.

BOOKING AN APPOINTMENT 

This does mean changing the way we offer our appointments.

  • To help us streamline our appointment we are asking all our patients to complete an e-consultation where possible.
  • This is assessed and triaged by a GP who will be able to allocate appointments based on clinical need.
  • This has meant we can prioritise those patients who need us most urgently.
  • If a GP/ clinician feels a clinical need for a face-to-face appointment, then you would be offered one.
  • Please be assured that we have conducted face-to-face consultations during the pandemic and continue to do so now. 

    TELEPHONE LINES 

    We understand that our phone lines do get busy and our reception team work tirelessly to answer all calls. We would encourage as many people as possible to use our online e-consult platform.

    We are aware of issues with our phone provider and are working with our CCG to resolve this as a matter of urgency.

    NHS APP 

    We also encourage you to use the ‘NHS’ or Patient access’ app which allows you to view your medical records. The more people that use the online platform means less busy phone lines allowing us to answer to patients in a timely manner.

    NURSING APPOINTMENTS 

    Our practice Nurses continue to see patients face to face for dressings, childhood immunisations, some injections/vaccinations (non-travel) and cervical smears.

    CLINICAL PHARMACIST 

    We are fortunate to have two new senior prescribing clinical pharmacists who have joined our team to help with reviewing medications for patients with chronic conditions.

COVID VACCINE INFORMATION

The first phase of the NHS COVID-19 vaccination programme has begun in Bromley! Initially the vaccination is being prioritised for those aged 80 years and over, care home workers and residents, and frontline health and care staff. See this leaflet explaining the reasons behind the priority groups.

Vaccinations will be delivered at a small number of hospital and GP sites. Practices in Bromley are working together to provide the vaccinations at the GP sites; no single practice is undertaking this by themselves. Logistically, it takes a long time to set up the clinics and vaccine deliveries are being coordinated nationally so we are asking our patients to be patient.

When you become eligible for vaccination, you will receive an invitation to come forward for your vaccination. For most people this will be a letter either from the GP practice or the national NHS. Some people might receive a text or phone call from the GP practice.

This is going to be a long-term programme and it will likely take until at least spring 2021 before all high-risk groups have been offered a COVID-19 vaccine.

Please help us and do not contact the practice or other NHS services to get an appointment for a COVID vaccination until you are contacted. Practice phone lines are very busy and your support is appreciated to keep phone lines open for people who need to make appointments for other health matters.

What to expect leaflet

Covid vaccine eligability leaflet

Access to general practice – We are open!

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact wherever possible and help stop the spread of coronavirus.

Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.