Please note that Urgent Treatment Centres and Emergency Departments in Bromley are currently experiencing significant demand. If you have an urgent but non-life-threatening medical need, please use the NHS 111 website first https://111.nhs.uk/ rather than going straight to A&E. NHS 111 can book you in to be seen safely in A&E, Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics. Contacting NHS 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way. However, you should still dial 999 if you have a life-threatening illness or injury.
For further advice on when to visit urgent care centres or emergency departments please click the links below:
When to visit an urgent treatment centre
When to visit an emergency department
Please click the link below to see Pharmacy opening times.
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
We will be closed on Saturday 28th August and will re open as per usual opening hours on Tuesday 31st August.
For urgent care please call 111.
For a medical emergency, please dial 999.
From Monday 5th July our new opening hours will be as follows:
We thank all our patients for your continued support of the practice and patience during this difficult time that has affected us all.
The landscape of General Practice has changed significantly since COVID. Like all practices we have seen a surge in demand for appointments. We do however have a limited number of resources and appointments which means that we have to work more efficiently.
BOOKING AN APPOINTMENT
This does mean changing the way we offer our appointments.
- To help us streamline our appointment we are asking all our patients to complete an e-consultation where possible.
- This is assessed and triaged by a GP who will be able to allocate appointments based on clinical need.
- This has meant we can prioritise those patients who need us most urgently.
- If a GP/ clinician feels a clinical need for a face-to-face appointment, then you would be offered one.
- Please be assured that we have conducted face-to-face consultations during the pandemic and continue to do so now.
We understand that our phone lines do get busy and our reception team work tirelessly to answer all calls. We would encourage as many people as possible to use our online e-consult platform.
We are aware of issues with our phone provider and are working with our CCG to resolve this as a matter of urgency.
We also encourage you to use the ‘NHS’ or Patient access’ app which allows you to view your medical records. The more people that use the online platform means less busy phone lines allowing us to answer to patients in a timely manner.
Our practice Nurses continue to see patients face to face for dressings, childhood immunisations, some injections/vaccinations (non-travel) and cervical smears.
We are fortunate to have two new senior prescribing clinical pharmacists who have joined our team to help with reviewing medications for patients with chronic conditions.
Please click the link below for more information on National Data Opt Out.
General Practice Data for Planning and Research
Please click on this link to the new ‘Vaccine Facts’ microsite, featuring local residents, vaccine stories and reliable information about the vaccine:
The first phase of the NHS COVID-19 vaccination programme has begun in Bromley! Initially the vaccination is being prioritised for those aged 80 years and over, care home workers and residents, and frontline health and care staff. See this leaflet explaining the reasons behind the priority groups.
Vaccinations will be delivered at a small number of hospital and GP sites. Practices in Bromley are working together to provide the vaccinations at the GP sites; no single practice is undertaking this by themselves. Logistically, it takes a long time to set up the clinics and vaccine deliveries are being coordinated nationally so we are asking our patients to be patient.
When you become eligible for vaccination, you will receive an invitation to come forward for your vaccination. For most people this will be a letter either from the GP practice or the national NHS. Some people might receive a text or phone call from the GP practice.
This is going to be a long-term programme and it will likely take until at least spring 2021 before all high-risk groups have been offered a COVID-19 vaccine.
Please help us and do not contact the practice or other NHS services to get an appointment for a COVID vaccination until you are contacted. Practice phone lines are very busy and your support is appreciated to keep phone lines open for people who need to make appointments for other health matters.
What to expect leaflet
Covid vaccine eligability leaflet
COVID-19 Vaccine: The NHS will get in touch when it’s your turn to be vaccinated – please do not contact the Surgery before then.
The first phase of the NHS COVID-19 vaccination programme has begun. However, initially the vaccination will be prioritised for those aged 80 and over, care home workers and residents, and frontline health and care staff. These vaccinations will be delivered through a limited number of Hospital and GP Hubs. See this leaflet explaining who was chosen for the first group and why.
If you are in a priority group, when it is the right time, you will receive an invitation to come forward for your vaccination. For most people this will be a letter, (some might receive a text from their GP practice), the practice or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number.
This is going to be a long-term programme and it will likely take until at least Spring before all high-risk groups have been offered a COVID-19 vaccine.
Please help us and do not contact the practice or other NHS services to get an appointment for a COVID vaccination until you get this letter. Please also continue to follow the national guidance to control the virus and save lives.
Information on the vaccine is available on www.selondonccg.nhs.uk/what-we-do/covid-19/.