How to Make an Appointment
We operate a digital first GP lead total triage appointment booking system via the NHS App and AccuRx platform. This model ensures that patients are booked with the most appropriate clinician, in the right-time frame, first time. The total triage model provides improved access to, and more appropriate care. It allows us to maximise Practice efficiency through better use of resources, directing patients to the most appropriate clinician first time.
All requests for a GP appointment must be submitted for triage.
Online
We would ask that all patients who are able to please submit their appointment requests via either the NHS App or via our Practice website. Submitting your appointment request online is simple, quick and easy to access. You will be asked 4 mandatory questions and 2 optional questions, the online form will also give you the option to attach a photo if necessary.
Please try to include as much information as possible as this helps our triaging GP make the most informed decision regarding your ongoing care.
By Phone
Patients who are unable to use the NHS App or access our website can book some appointments by calling reception on 01689 666800. Please note that this line is kept available for those patients who are unable to use the online system, either due to being differently abled or not having access to a laptop, tablet or smartphone.
Please bear in mind that our receptionists will need to ask you for some details on your symptoms, this is essential and ensures that our triaging GP has enough information to make an informed decision on your ongoing care.
Best Times to Call the Surgery
The Surgery is always busier towards to beginning and end of the working week with mornings between 0800 and 1030 being our busiest times. Patients calling for non-urgent queries are encouraged to call us outside of these times where possible as this keeps our lines free for those patients attempting to access GP appointments.
Our dedicated results line is open between 14:00 and 16:00 and our dedicated prescription line (for queries only) is open from 10:00 to 11:30.
In Person
Patients can still visit the surgery and book some appointments with the receptionist.